External Calendar Syncs Not Receiving New or Updated Appointments from TimeTap

Incident Report for TimeTap

Monitoring

A fix has been implemented, and TimeTap calendar sync jobs are currently functioning normally. Due to the duration of the outage, the TimeTap in-house calendar sync for Office 365 accounts is still processing queued calendar events. Synchronization activity is ongoing as the backlog continues to clear.
Posted May 13, 2026 - 13:01 EDT

Investigating

We are currently investigating external calendar sync connectivity and blockers.
Posted May 13, 2026 - 09:50 EDT
This incident affects: US (Backoffice - US).